Same here. Returned back to Cabela’s last week. I will never purchase another Otter product. I did however purchase a Eskimo 949I. Used it 3 times so far and I love it. Way better quality then the Otter hubs on every level. Happy days are here again.
<div class=”d4p-bbt-quote-title”>Emerson wrote:</div>
The crappy part of this situation is that I bought this shack through Cabela’s. They do not stock this shack anymore. Also they are not sure when I could get a replacement shack. Great timing seeing that it’s prime time ice fishing season. So then I emailed Otter Outdoors a few days ago and they have not replied yet. You would think they would at least email me back with some feedback right? Nope, nothing…. I am done with these jokers.Were you able to return the shack at Cabala’s?
If not, did you submit a warranty claim on Otter’s website?
Yes I have decided to return it to Cabela’s. Maybe next week cuz I done wanna be shackless this weekend :)But agreed, Otter outdoors customer service is embarrassing. I work in retail customer service. If I do not get back to a pissed off unsatified customer the same day that I receive the complaint I would be embarrassed to come to work every day. I mean seriously I am pretty old school but needing to “call” these jokers in order to get service seems unnecessary. This is not 1986… even though I wish it was:) I mean why put a link on your web site for customer service email if your not going to reply to the friggin emails!! All that does is make folks angry.
The crappy part of this situation is that I bought this shack through Cabela’s. They do not stock this shack anymore. Also they are not sure when I could get a replacement shack. Great timing seeing that it’s prime time ice fishing season. So then I emailed Otter Outdoors a few days ago and they have not replied yet. You would think they would at least email me back with some feedback right? Nope, nothing…. I am done with these jokers.
Yep I’ll bite :). I do agree that I could easily snip off all the hanging threads. But from what I have learned over the years, sloppy stitching usually ends up completely failing after some time. But there is a bigger issue then that.
The main problem I have is that one of the doors does not close after being fully open. It’s difficult to show in a picture but if you look closely you can see that the pole is not straight. It’s actually bent downward because the closed door is is putting allot of stress on it. The pic also shows the Velcro pole strap which the pole should be strapped into which is impossible to line up when door is closed. If the door is opened the pole pops straight but then you are not able to close the door again unless you pull in the entire wall of the hub.
Set it up in 5 different locations with the same results. All flat surfaces.
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Bought an otter lodge hub a few weeks ago. Finally got it out on the ice a few days ago and had nothing but problems. Stitches in multiple locations are hanging out, crooked stitching. Looks like it was made by someone that hated their job. One of the door sides would not close after opening unless you popped it in. Looks like that same wall was stitched poorly/crooked. Zippers are majorly sticking. Just a matter of time before they completely fail. Just complete garbage product. I am going back to a clam hub.
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