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That is exactly how it works. Take it to any gander mtn with receipt in hand and they hand you a brand new rod. With st. croix you have to pay to ship the rod to them (usually $15-$20), you have to pay them $20 to even look at it, and you have to pay for them to give you a new one unless it was a defective rod.
“However, if evidence indicates that the damage is due to an accident, normal wear or neglect, then we’ll advise you of the additional cost to repair or replace your rod.”
So pretty much if it didnt happen with the first fish or two, it is considered normal wear and they charge you around 40% for a new one (on top of the $20 check, and the $20 you spent to ship it to them). So with a mojo retailing for $100 at gander, it would cost you $80 to get a new one through st. croix warranty. Or a free one no questions asked from gander mtn.
I’m not sure who told you thats how st. croix’s warranty worked, you obviously have never sent them a broken rod. You do have to spend about 20 bucks on shipping, unless you get the rod from joe’s sporting goods, show them a reciept and they’ll mail it free. If you didnt get it from Joe’s you can give them 20 bucks and they’ll mail it for you.Saying that you have to pay st. croix 20 bucks just to look at your rod is just not true. The last rod i sent in was 2 years past a 5 year warranty. I broke it between the boat and a dock. Gave Joe’s 20 bucks and got a new rod a couple weeks later. If Gander only charges a couple bucks for there warranty its probably worth it to not have to wait for a new rod in the mail.
B BK is the smartest guy on IDO…just ask him
Bash me all you want. Then look on st. croix’ website. I guess I was wrong, it doesnt cost you $20 for them to look at it. It costs you $20 if you want to get it back from them. I have sent 3 st. croix in for repair. All three times they said it was beyond repair and cause buy normal ware, and told me the price of a new one. Right at 35-40% MSRP.
“. Write a note explaining the problem. Send the note, a check for $20* and your entire rod to St. Croix. We suggest using our Discount Shipping Program, which is described elsewhere on this page.
2. If your rod was damaged due to faulty workmanship, then of course we will cover the cost of the repair or replacement during the warranty period.
3. However, if evidence indicates that the damage is due to an accident, normal wear or neglect, then we’ll advise you of the additional cost to repair or replace your rod.
* The $20 s&h charge applies to shipments within the continental USA. The s&h charges for shipments to Alaska, Hawaii, and all other countries is $30 . The $30 fee for international shipments must be paid by credit card (VISA, MC, American Express, Discover). Checks from foreign banks are not accepted. “