The whole catch with the “lifetime” guarantee is that they get to decide what the lifetime of a product is. So as in my case shoes are only 1 year but a coat was 3 years. Send them an email or live chat with someone on their website and print out whatever they say if it’s to your benefit.
Their are times when I like Cabeleas and times when I don’t, the one thing I don’t find at the Rogers one is knowledge. Seems like less and less people there know what they are talking about when I go in or maybe I pick the wrong person to talk to.
Hope it works out for you.