My problem with Eskimo (MUST READ)

So I own the Quickfish 3i from Eskimo and I break one of the replaceable poles. No big deal, it happens. I call their customer service and tell them exactly which pop-up I have. The lady tells me that she will have the replaceable pole out today and I will get it tomorrow. It gets to my house and it’s the wrong pole. No big deal, she’s human, it happens. I call back for the second time and get a guy who tells me “why the hell would she send you that pole? It is for a different pop-up.” He proceeds to tell me he will send the correct pole and send me a hat for the inconvenience. I received it in the mail today and IT IS THE SAME EXACT POLE THE FIRST LADY SENT ME. How does this happen? I am so frustrated right now. I have never yelled at someone in customer service over the phone but WHAT THE F*CK.

I would say the poles in their warehouse are part numbered incorrectly. QC needs to be notified.

jld wrote:

I would say the poles in their warehouse are part numbered incorrectly. QC needs to be notified.

This. I’ve worked in manufacturing warehouses and this exact thing can happy extremely easy, specially when all parts are imported.

Soooo, want to get rid of that Eskimo hat

That’s frustrating. Really frustrating. But I’d call them back and tell them what happened. They’ll probably know what the problem is but you could suggest they double check their parts to make sure things are labeled correctly.

Sounds like they have good service, they just have something messed up.

When I was in customer service I was never trained to say why the hell would somebody in our company do that? Lol, but maybe they are just a relaxed company which isn’t all bad either.

Hopefully they can get it set straight for you.

Tucker

I had a similar experience … though I ordered a couple new poles online. I’m sure I ordered the right one, but I received a couple that had a fitting on the end that did not work for my house. So I sent an email via their website … they apologized and sent one of the correct poles. Okay, that was fine except I had ordered a pair of them, figuring I should have a spare. So I contacted them again via email and they responded with a new pole being sent. It all worked out, but I think they should pay more attention to details – either with what they state in their website or in the warehouse, I don’t know. But they spend more time and effort fulfilling my original order than they should have. Makes me wonder …

Ironic, exact same issue with a different company. Tried to order replacement ear pieces for my plantronics headset. 3 times in a row, I get the packing slip with the correct sku. Part and the Sku on the package is wrong. CD, looks up the order and very politely tell me that I was sent the correct parts. For the value of the time I’ve spent on the phone, I could have just bought an entire new headset.

So, now you have a new hat, and 2 poles towards a build by the piece fish house. 3 more calls…..